Our matching process
One conversation.
Care, thoughtfully arranged.
Tell us about your dog
In about five minutes, share their routine, personality, needs, and schedule. No app to download. No password to remember.
We find the right fit
Your Care Coordinator reviews every detail, then recommends a vetted professional chosen for your dog and household.
Meet at home
A relaxed introduction at your door, on your dog’s familiar ground. The $15 visit is credited toward your first walk.
Care begins
After every walk, you’ll receive a photo and thoughtful update. Rebooking stays simple, and one familiar point of contact is always close to the details.
A match they’ll feel
Someone they’re genuinely happy to see.
The right walker learns the little things - what earns their trust, what keeps them curious, and what brings out that unmistakable grin. Over time, a scheduled walk becomes something your dog recognizes and looks forward to.
Consistency you can count on
The care stays steady, even when plans don’t.
Your dog’s routine, preferences, instructions, and preferred walker are kept in one place, personally overseen by your Care Coordinator. If availability ever changes, we thoughtfully arrange the next best fit and keep you informed every step of the way.
One familiar point of contact. Clear communication. Care that stays connected.
For walkers
The business side, quietly handled.
We take care of bookings, reminders, secure payments, and client follow-up, so you can stay focused on the dogs in your care. Your Bureau profile reflects the professional you already are. Rates, availability, and schedule remain yours to set.
Questions
Good questions, plainly answered.
Will my dog usually have the same walker?
Continuity is a priority. Whenever schedules allow, bookings stay with the same professional, so your dog can build familiarity and trust. When availability changes, your Care Coordinator helps arrange the closest suitable fit and keeps you informed.
How are professionals vetted?
Every professional must complete all six Bureau checks before their profile can go live:
- Government-issued ID verification
- Background screening
- Proof of insurance
- Pet-care reference
- Scenario-based interview
- Agreement to the Bureau’s conduct standards
Requirements are reviewed periodically, and Bureau Vetted status can be suspended or removed when standards are no longer met. Reviews shown by Better Bark Bureau come only from confirmed bookings.
What is a Meet & greet?
A short, relaxed introduction between you, your dog, and the recommended professional before the first walk. It takes place on your dog’s familiar ground and gives everyone time to review routines, access instructions, and the little details that help your dog feel at ease.
The visit is $15, credited in full toward your first walk.
How much does it cost?
Visits come in a few lengths: a 20-minute potty break, a 30-minute walk, and a 60-minute walk. Each professional’s rate is shown clearly before you confirm, alongside Better Bark Bureau’s separate Care Coordination charge.
The full total is always shown before you confirm. Care Coordination is added to the walk price and is never taken from the professional’s rate.
What happens if plans change?
Cancel at least 24 hours before the scheduled walk and there is no cancellation charge. Later cancellations may be charged according to the policy shown before booking.
If your professional becomes unavailable, your Care Coordinator will help arrange the next best option. If suitable care cannot be arranged, the affected walk is refunded.
Ready when you are.
Five thoughtful minutes. We’ll take it from there.
Tell us about your dogYour Care Coordinator replies during service hours, 8am–6pm